Shipping policy

Shipping Policy

We aim to process and dispatch all orders promptly and with care. Please read the following information before placing your order.

Order Processing

All orders are shipped using NZ Post Courier.

  • Orders are typically processed and dispatched within 2 business days of purchase.

  • You will receive a shipping confirmation email with tracking details once your order has been dispatched.

During peak periods (including Black Friday, Christmas, and promotional events), processing times may take up to an additional 3 business days due to increased order volumes. We appreciate your patience during these times.

Shipping Locations & Timeframes

New Zealand Shipping

  • Orders are shipped from Christchurch, New Zealand

  • Estimated delivery time is 1–3 working days, depending on location and courier service

Australian Shipping

  • Estimated delivery time is 7–14 working days

  • Please allow 1–2 weeks for delivery

  • Delivery times may vary due to customs clearance or other factors beyond our control

International Duties & Taxes (Australia)

International orders may be subject to customs duties, taxes, or import fees upon arrival.

These charges are not included in your purchase and are the responsibility of the customer. We recommend checking with your local customs authority for more information.

Shipping Rates

Shipping rates are calculated at checkout based on:

  • Delivery location

  • Selected shipping method

Order Notifications & Contact

Once your order has been placed, you will receive order confirmations and tracking updates via email.

It is the buyer’s responsibility to provide a valid and accessible email address at checkout.

Please note:

  • Our primary method of contact is email

  • We may also respond via Instagram or Facebook direct messages

  • We do not make phone calls or send text messages regarding orders

Address Accuracy

The buyer is responsible for ensuring the shipping address entered at checkout is complete and accurate.

Rauhī Collective is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete address details. Any re-shipping or redelivery fees will be the responsibility of the buyer.

Authority to Leave & Non-Signature Deliveries

All orders are shipped without signature required, unless otherwise stated (extra cost applies please contact us).

By placing an order, the customer authorises the courier to leave the parcel in a safe place at the delivery address.

Once tracking confirms that an order has been delivered, responsibility for the parcel transfers to the customer. Rauhī Collective is not responsible for theft, loss, or damage that occurs after delivery has been completed.

If you have concerns about parcel security, we recommend using a secure delivery address or arranging delivery to a location where someone is available to receive the parcel.

Delays & Courier Responsibility

Once an order has been dispatched and handed to the courier, delivery timeframes are outside of our control.

While we’re happy to assist with courier enquiries where possible, we are not responsible for delays caused by the courier, weather events, or customs processes.

Contact

If you have any questions regarding shipping, please contact us via our contact form before placing your order.