Privacy policy

Privacy Policy – Rauhī Collective

Last updated: 13th January 2026

 

This Privacy Policy describes how Rauhī Collective (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.rauhicollective.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refers to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using or accessing any of our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices, legal or regulatory requirements, or operational needs. The revised Privacy Policy will be posted on the Site with an updated “Last Updated” date.

Information We Collect

We collect personal information to provide our Services, process orders, and communicate with you. The type of information we collect depends on how you interact with us:

1. Information You Provide Directly

  • Name, email address, phone number, billing and shipping address

  • Account information (if applicable) such as username, password, and security details

  • Order and transaction information

  • Customer support communications

  • Shopping preferences, wishlists, and product reviews

2. Information Collected Automatically

We collect Usage Data when you interact with our Site via cookies, pixels, and similar technologies, including:

  • Device type and operating system

  • Browser type

  • IP address

  • Pages visited, products viewed, and interactions with our Site

3. Information from Third Parties

We may obtain information about you from trusted third parties, such as:

  • Shopify and other platforms powering our Site

  • Payment processors (e.g., credit/debit card information for order fulfillment)

  • Marketing and analytics service providers

  • Social media platforms (when you interact with our Services through their tools)

How We Use Your Personal Information

We use your information for the following purposes:

  1. Order Fulfillment: Process payments, ship products, handle returns or exchanges, and provide customer support.

  2. Marketing & Advertising: Send promotional emails, newsletters, or SMS messages; personalise your experience; show ads on our Site or other platforms; share information with service providers and business partners for marketing purposes.

  3. Security & Fraud Prevention: Monitor for suspicious activity and maintain the security of our Services.

  4. Communications: Respond to inquiries, provide account updates, or inform you about products, offers, and changes to our Services.

  5. Compliance & Legal Obligations: Meet regulatory requirements, enforce our terms of service, and protect the rights of Rauhī Collective and its users.

Sharing Your Information

We may share your personal information with third parties as necessary, including:

  • Service Providers: Payment processors, fulfillment partners, IT support, marketing platforms, and analytics providers

  • Business Partners: Shopify, advertising partners, and marketing affiliates

  • Legal & Regulatory Authorities: When required by law or to protect rights

  • With Your Consent: If you specifically authorize sharing of your information

All third parties are required to handle your information in accordance with applicable privacy laws and only for legitimate purposes.

Cookies & Tracking

We use cookies and similar technologies to improve your experience, analyse traffic, personalise content, and deliver relevant advertising. For more details on Shopify’s cookies and how we use them, see Shopify’s Cookie Policy.

You can manage or disable cookies in your browser settings, but some features of the Site may not function properly if cookies are blocked.

Your Rights

Depending on your location, you may have the following rights:

  • Access: Request details of personal information we hold about you

  • Correction: Update or correct inaccurate information

  • Deletion: Request deletion of your information

  • Portability: Receive a copy of your information or transfer it to another service

  • Restriction: Limit how we process your information

  • Consent Withdrawal: Withdraw consent where we rely on it for processing

  • Appeal: Challenge our decisions regarding your personal information

You may exercise these rights via the contact details below. We may require verification of identity before processing requests.

Security & Retention

We implement reasonable technical and organizational measures to protect your personal information. However, no system is completely secure.

We retain your information only as long as necessary to provide our Services, comply with legal obligations, or enforce contracts.

Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us to request deletion.

International Users

Your information may be stored or processed outside your country, including the United States. Transfers comply with applicable laws, including recognized transfer mechanisms (e.g., Standard Contractual Clauses) where relevant.

Third Party Websites & Links

Our Site may contain links to third-party sites. We are not responsible for their content, privacy practices, or security. Please review their privacy policies before sharing any personal information.

Public Information

Content you submit to public areas (e.g., product reviews) is accessible to others. Rauhī Collective is not responsible for how third parties may use publicly shared information.

Contact

For questions or to exercise your privacy rights, please contact us